Streaming does not start
VT Receiver does not show stream preview or can't start output; in the Control Panel preview is pulsing red.
There can be a two possible causes for this problem:
- 1.You have connected to our signaling serves but have problems with establishing a connection between locations. The first think to check is if the required ports are open. The second step would be to try switching to the WebRTC protocol.
- 2.The Receiver can't decode the stream from VT Publisher or VT Publisher can't encode the stream with the selected codec. In case, of old GPU hardware or out-of-date GPU drivers, some machines can have limitations for certain transmission methods (especially for "SRT-HEVC"). Check your hardware configuration and switch to "SRT-AVC" or "WebRTC" transmission modes if H.265 (HEVC) is not supported. If H.265 is support try testing with WebRTC first, update your GPU drivers and test again with "SRT-HEVC".